Shipping Policy
Fast, Free & Hassle-Free Shipping
At DualCook, we believe in simple pricing and a smooth shopping experience. That’s why all orders ship 100% FREE — no hidden fees, no surprises.
Shipping Rates
- Free Shipping on All Orders: Every order ships at no extra cost, anywhere in the United States.
- No Hidden Charges: The price you see is the price you pay. There are no paid upgrades or hidden fees at checkout.
Delivery Time Estimates
- Processing Time: Orders are processed within 1–3 business days.
- Estimated Delivery: Once processed, expect your DualCook order to arrive in 7–15 business days. Delivery times may vary due to external factors such as carrier delays or customs inspections.
Tracking Your Order
- After your order ships, you will receive an email with a tracking number.
- Use this number to follow your package via our Track Your Order page for real-time updates.
Address Accuracy
- Please double-check your shipping address at checkout. DualCook / Onzo’s Collection Inc. is not responsible for items delivered to incorrect addresses provided by the customer.
Fulfillment & Support
- All orders are fulfilled by our parent company, Onzo’s Collection Inc.
- For any shipping questions, delays, or concerns, contact onzoscollection@gmail.com and our team will assist you promptly.
Why Shop with DualCook?
- ✅ Fast & Reliable: Quick processing and tracking for every order.
- ✅ Mess-Free Delivery: Your kitchen tools arrive safely, ready to use.
- ✅ Trusted Fulfillment: Handled by Onzo’s Collection Inc., ensuring professional service every step of the way.